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FAQs

The Machine

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What is NESCAFÉ® Dolce Gusto®? +
NESCAFÉ® Dolce Gusto® is a new coffee machine with a proprietary one portion capsule that produces high quality coffee-shop style beverages including Espresso, Cappuccino, Latte Macchiato and Lungo (traditional cup of coffee). The machines will be available in black, red, and cream. NESCAFÉ® Dolce Gusto® is a joint venture between Nestlé® and Delonghi® and is aimed exclusively toward the at-home consumer.
What is the retail price? +
The recommended retail prices for NESCAFÉ® Dolce Gusto® machines are:

NESCAFÉ® Dolce Gusto® Piccolo™ - $89-$99
NESCAFÉ® Dolce Gusto® Melody™ 2 - $129
NESCAFÉ® Dolce Gusto® Circolo™ - $149
NESCAFÉ® Dolce Gusto® Creativa™ - $169
NESCAFÉ® Dolce Gusto® Genio™ - $129

The capsules will retail for $9.49 for 16 beverages. For those varieties utilizing a milk capsule, the box will contain half milk and half coffee capsules equating to 8 beverage servings.
How does the machine work? +

The NESCAFÉ® Dolce Gusto® machine heats water, which is passed at high pressure through a capsule of high quality NESCAFÉ® roast and ground coffee into the cup. This 15 bar system uses pressure similar to coffee house machines. The coffee that is used in the capsules is made of premium 100% Arabica pure coffee beans.

The high pressure and the capsules are designed to deliver an even distribution of water and pressure over the coffee to ensure that flavor is maximized. While traditional drip coffee machines operate at one bar of pressure (normal atmospheric pressure) and a number of other one-cup coffee machines operate at no more than two bars, the NESCAFÉ® Dolce Gusto® system can operate at 15 bars. Each capsule makes one beverage serving in under a minute.

Can you use other coffee capsules or only NESCAFÉ® Dolce Gusto® capsules? +
Only NESCAFÉ® Dolce Gusto® coffee capsules are suitable for use with this machine. They are the only capsules that were developed to fit and that correspond to the high quality requirements for this system.
What sets NESCAFÉ® Dolce Gusto® apart from its competitors? +

NESTLÉ® (Nespresso) was the first company to launch single portion coffee capsules and has, in fact, created that market.

  • With Nespresso™, NESTLÉ is by far the leader in the super premium coffee segment.
  • NESCAFÉ®'s extensive worldwide experience in the overall coffee market created a clear joint venture with Delonghi®, a leader in the coffee machine industry.
  • The NESCAFÉ Dolce Gusto® system which allows for a broad range of hot and cold beverages to be prepared, offering consumers a broader choice and more convenience than many existing machines.

Where is the product produced? +
The NESCAFÉ® Dolce Gusto® coffee capsules are produced either in the UK or Spain, depending on variety.
Why did Nestlé® choose Delonghi® as a partner in the NESCAFÉ® Dolce Gusto® project? +
NESCAFÉ® Dolce Gusto® combines the expertise and history of NESCAFÉ® coffee making with the hallmarks of Delonghi® precision, engineering and technical perfection. As a leading manufacturer of coffee machines, Delonghi® is the ideal partner for the NESCAFÉ® Dolce Gusto® project. Financial details are not disclosed.
How do I start using my machine? +

We believe in no mess, no fuss coffee so your beverages are made in a few simple steps:

First, decide on your beverage.
One capsule beverages include: Caffè Americano, Dark Roast, Peach Iced Tea, Espresso, Caffè Lungo, and Caffè Lungo Decaffeinato.
Two capsule beverages include: Cappuccino, Cappuccino Ice, Skinny Cappuccino, Latte Macchiato, Vanilla Latte Macchiato, Mocha, and Chococino.
Refer to the dosing instructions on your carton for specifics.

Now you're ready for action:
  1. Turn machine on, wait until light glows green
  2. Pop in your favorite capsule into the capsule holder
  3. Lock the handle down
  4. Move the custom control lever to the red setting for hot beverages and the blue setting for cold beverages
When you're ready to stop the flow (each beverage comes with recommended dosing on its capsule carton):
  1. Move the custom control lever back to center
  2. Lift up the handle
  3. Dispose of your capsule
Why doesn't it stop automatically? +

Everybody has a special way they like their beverages - more milk? Extra shot of espresso?

That's why NESCAFÉ® Dolce Gusto® machines allow you to customize your beverage strength with a custom control lever. We put the power in your hands! For the Creativa™, the automation is combined with customization so you can always add more or less to your beverage to suit you.

What does 15 bars of pressure mean? +

15 bars of pressure refers to the barometric pressure that builds up inside every smart capsule. 15 bars is like being 500 ft underwater! This pressure is comparable to professional coffee house machines and much greater than most single serve coffee machines on the market.

What does it mean to you? Fifteen bars of pressure means a frothy, coffee house experience on demand, in your home kitchen. It maximizes the flavor and aroma from the coffee. It's how you create the highest-quality coffee drinks for you and all your guests, in less than a minute.

How do the capsules work? +

The capsules are created with patented smart capsule technology to give you coffee house quality beverages every time.

Here's how it works:
  1. When a capsule is inserted, a needle punches through the capsule seal. Water enters the capsule and pressure begins to build, pushing the water evenly through the coffee.
  2. As the pressure builds to its optimum level to maximize your flavor, the seal at the bottom of the capsule is broken and the coffee begins to flow into your cup.