For any NESCAFÉ® Dolce Gusto® Creativa™ machine warranty issues, please call our Consumer Service Department. It is helpful to have the product available at the time of your call and to know the reference number that can generally be found on the base of the product.
Monday - Friday from 8:00 a.m. - 8:00 p.m. (EST)
Letters should be addressed to
Nescafe Dolce Gusto
Consumer Services Center
P.O. Box 2178
Wilkes-Barre, PA 18703
Only letters can be accepted at this address. Packages without a return authorization number will be refused.