Where do I get the product codes from on the box of capsules?
You can find codes inside any box of NESCAFÉ® Dolce Gusto® capsules. Where's my code?
What do I do if a code is illegible or I get an invalid code or already used error?
Please contact us
and be prepared to provide your code (if legible) and the flavor of which the code originated from.
Do I have to pay shipping charges for my rewards?
Of course not! We are taking care of the cost to ship the items you select from the rewards store. However, we only ship to addresses within the 50 U.S. states, and District of Columbia.
Can I redeem rewards and have them sent to someone else or another address?
The mailing address saved in your profile is used when we mail you rewards. However, you
can elect to revise your shipping address when you confirm your order. Sorry, we cannot ship to PO boxes.
Why can't I use a P.O. Box for my address?
We cannot ship to PO Box because some of the rewards orders we receive are large and ship in boxes bigger than the post office will accept for postal boxes. Our order system can't determine what size of box your order will ship in, so we cannot accept PO Box addresses. If you do not have another mailing address, you can use the address of a friend, business, or a retail shipping and postal facility. We apologize for the inconvenience and appreciate your understanding.
Can I use an APO/FPO address for my shipping address?
No. These addresses are used by military personnel that are deployed overseas. APO stands for "Army Post Office," and is associated with Army or Air Force installations. FPO stands for "Fleet Post Office," and is associated with Navy installations and ships.
Is the NESCAFÉ® Dolce Gusto® Rewards Program safe and secure?
NESCAFÉ® respects your privacy, and it is our goal to make sure any consumer information passed through to our website reaches its destination safely, protected, and unchanged. NESCAFÉ® Dolce Gusto® Rewards has put forth best practices for the treatment of consumer information during the development of the program and continuously improves its measures as they become available. If you have concerns or suspicions about any activity, please contact us
How can I check the status of my rewards?
If your order consists of capsules and/or accessories, you will receive a confirmation email once your order has been processed. Shipments may take between 2 - 3 weeks. If your shipment does not arrive after 3 weeks, please contact us
I haven't received my order yet, what do I do?
Orders can take between 2 - 3 weeks before delivering, if however, 3 weeks have passed and you still have not received your rewards, please contact us
Is there a limit to the number of rewards I can redeem in a day?
There is no limit to the number of rewards you can redeem in a day. As long as you have the points, you can keep shopping!
My account didn't update when I entered in new codes for points, what should
You may have entered in one of the digits/letters incorrectly, go ahead and try again. If the error message persists, contact us
What is the difference between "Current Rewards Points" and "Lifetime Total of Points Earned"?
Current Rewards Points are the points you have available to redeem for rewards.
Lifetime Total of Points Earned accumulates all of the points you have earned from product codes you've submitted. Included in the total are points that you have already redeemed/used and points that you still have available.
What happens after I redeem points for a reward?
After you provide us with a valid U.S. street address and telephone number, points will be deducted from your account and your item will be shipped. We'll send you a confirmation email directly to your inbox once your request has been processed.
How are items shipped?
After your order is received, we'll process your request and ship your rewards to the address provided. Shipment of rewards is allowed only within the 50 U.S., and District of Columbia. We use UPS to ship all of the rewards. You should receive your package within 2-3 weeks after you place your order.
Will NESCAFÉ give my phone number away to third parties?
No, NESCAFÉ respects your privacy and will not share your personal information. Only our fulfillment agency will have temporary access to your mailing address for the sole purpose of shipping your order.
What should I do if my order is damaged?
What if an item is missing from my order?
What should I do if I received the wrong item?
What happens if I made a mistake and ordered the wrong item?
Please contact us
so we can assist you with correcting your order.